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  • Megan Grocki

    Great post Jason!

    There is no substitute for asking great questions. I always try to sniff out anything emotional in their responses and then say “tell more more about that” and then sit back for a wild ride of active listening.

    Looking forward to seeing other techniques, examples of great questions and comments.

  • Jason Robb

    “sniff out anything emotional” —good call! It’s the fuzzy stuff that’s an early indicator of hidden constraints. If someone has a hard time explaining something without saying “I feel” that’s a good reason to pry a little until it’s more easily understood in concrete words.

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    { well, may be the emotions bring the happiness and sadness both but to bring the design in the life you have to be supportive and learn to lead design. . obviously this is good stuff.{}

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